如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

發(fā)布時間：2020-07-02 22:53:40 來源：網(wǎng)絡(luò) 閱讀：1279 作者：sandyice 欄目：安全技術(shù)

OS: windows 2008 R2

SEPM -- > 12.1 RU6 MP3

SEP -- > 12.1 RU6

Refer article:

About Symantec Help (SymHelp)

https://support.symantec.com/en_US/article.TECH170735.html

Symantec Help (SymHelp) FAQ

https://support.symantec.com/en_US/article.TECH203496.html

For SEPM side

Click “Help” at the up-right comer

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

For SEP client, still click “Help” to choose “DownloadSymantec Help Tool….”

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

System will popup a website to guide you to download symhelptool

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

For English version

https://support.symantec.com/en_US/article.TECH170752.html

For Chinese version

https://support.symantec.com/zh_CN/article.TECH170752.html

Click “symhelp.exe”

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

Click “I accept the EULA”

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

Or you can choose a language from the drop down list

Then click “I accept the EULA”

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

Click “Collect Data for Support”

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

Add the product data for support.

Client -- > SEP Client

Console -- > SEPM

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

Choose All data

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

Next….

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

Click “Save”

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

w you can find the file in the same folder with symhelp.exe

Send this file to Symantec Technical Support Engineer forfurther help.

如何下載symhelp工具并使用,收集SEP日志(How to download symhelp tools)

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